FAQs

What do I need to connect to Loma Linda University Church's stream?

1. A computer
2. A fast Internet connection ("high-speed" Internet, such as cable, DSL, or FIOS, is recommended)
3. A supported operating system (Mac OS 10.5+, Windows 7, Vista, or XP SP2+)
4. A supported browser (Firefox 3+, Internet Explorer 7+, Safari 3+)
5. Latest version of Adobe Flash Player (restart your browser after installing)
6. Latest version of Microsoft Silverlight (restart your browser after installing)

Why is the video not working?

There are a number of possible reasons for trouble.

1. Check the schedule to make sure you are tuning in during a live broadcast.
2. Check your Internet connection to make sure you can quickly surf other Web sites without too much delay. If you experience slow load times on your connection, you will have a sub-par experience viewing the Loma Linda University Church.
3. Double- and- triple-check that you have met the system requirements. If you have just installed the needed plug-ins, try restarting your computer for good measure.

If you continue to have problems, but are certain you have met the requirements and have troubleshot adequately, you may wish to contact a computer technician to diagnose the problem. Smart Computing magazine offers an excellent online Tech Support Center for all to use freely, and technical support phone service to paid subscribers.

The Loma Linda University Church of Seventh-day Adventists CANNOT provide individual technical support.